Refund policy

Right of Withdrawal

(A consumer is any natural person who enters into a legal transaction for purposes

concludes agreements that are predominantly neither of their commercial nor their

self-employed professional activity.)

Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

to revoke the contract.

The cancellation period is 14 days from the day

- on which you or a third party designated by you, who is not the carrier

is, have taken possession of the goods or have taken possession of them, provided you have one or

have ordered several goods as part of a single order and

These are delivered in a uniform manner.;

- on which you or a third party designated by you, who is not the carrier

is, have taken possession of the last item, or has, if you have multiple items

goods were ordered as part of a single order and these

will be delivered separately;

To exercise your right of withdrawal, you must inform us,

ARTUS Surface Products GmbH
Hummler Str. 5, 85416 Langenbach
Telephone: +49 (0) 8761 72065 33
E-mail: produkte@artus.eu

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about

Inform us of your decision to withdraw from this contract. You can do this by...

use the attached sample cancellation form, but not

is required. You can use the model withdrawal form or another unambiguous one.

Explanation also on our website (https://produkte.artus.eu) electronically

Fill out and submit. If you make use of this option,

We will send you immediate confirmation (e.g. by email) about the

Submit receipt of such a revocation.

To meet the cancellation deadline, it is sufficient for you to send the notification about the

Exercise the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have to you all payments that we

received from you, including the cost of delivery (excluding the

additional costs resulting from the fact that you choose a different type of

Delivery selected as the cheapest standard delivery offered by us

have), immediately and at the latest within 14 days from the day

to be repaid on the date on which you receive notification of your cancellation of this contract

which we have received. We will use the same for this refund.

means of payment that you used in the original transaction,

unless something else has been expressly agreed with you; in

Under no circumstances will you be charged any fees for this repayment.

We can refuse the refund until we get the goods back

have received it back or until you have provided proof that you

have returned the goods, depending on which was the earlier date

is.

You have the goods immediately and in any case within

14 days from the day on which you notify us of your cancellation of this contract

teach, exclusively to:

ARTUS Surface Products GmbH
Hagenaustr. 17
85410 Haag ad Amper

to return or hand over.
The deadline is met if you return the goods before the deadline expires.

Send within 14 days.

The buyer bears the costs of returning the goods.

You are only liable for any loss in value of the goods if

this loss in value on a test of the condition, properties

and the functioning of the goods, not necessary handling of them

is due.

Reasons for exclusion or expiration

The right of withdrawal does not apply to contracts

- for the supply of goods that are not prefabricated and for whose

Manufacturing an individual selection or determination by the

Consumer is decisive or which clearly refers to personal

are tailored to the needs of the consumer;

- for the delivery of goods that can spoil quickly or whose

The expiration date would be quickly exceeded;

- for the delivery of alcoholic beverages, the price of which is fixed at the time of contract conclusion

It was agreed that the goods would be delivered no earlier than 30 days after the conclusion of the contract.

can be and their current value is affected by fluctuations in the market.

depend on which the entrepreneur has no influence;

- for the delivery of newspapers, magazines or illustrated magazines with the exception of

of subscription contracts. The right of withdrawal expires prematurely in the case of contracts

- for the delivery of sealed goods which, for reasons of

for health protection or hygiene reasons not suitable for return

if their seal has been removed after delivery;

- for the delivery of goods if, after delivery, they are defective due to their

their nature was inextricably mixed with other goods;

- for the delivery of audio or video recordings or computer software in

a sealed package, if the seal is broken after delivery

Has been removed.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form.)

Fill out the form and send it back.)

To: ARTUS Surfaces Produkte GmbH, Hummler Str. 5, 85416 Langenbach, Telephone: +49 (0) 8761 72065 33, email: produkte@artus.eu

- I/We (*) hereby revoke the contract concluded by me/us (*)

Contract for the purchase of the following goods (*)/

- Ordered on (*)/ received on (*)

- Name of consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only if notification is made on paper)

- Date

(*) Delete where not applicable.