Refund policy
Right of Withdrawal
(Consumer is any natural person who concludes a legal transaction for the purposes
which predominantly do not serve their commercial or
self-employed professional activity.)
Right of withdrawal
Right of withdrawal
You have the right to withdraw your consent within 14 days without giving any reason.
to revoke the contract.
The cancellation period is 14 days from the day
- on which you or a third party other than the carrier designated by you
has taken possession of the goods or has, provided you have one or
have ordered several goods as part of a single order and
this is delivered uniformly or become;
- on which you or a third party other than the carrier designated by you
is, have taken possession of the last goods or has, provided you have several
have ordered goods as part of a single order and these
delivered separately;
To exercise your right of withdrawal, you must contact us,
ARTUS Surface Products GmbH
Hummler Str. 5, 85416 Langenbach
Telephone: +49 (0) 8761 72065 33
E-Mail: produkte@artus.eu
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) about
of your decision to withdraw from this contract. You can
use the attached model withdrawal form, which, however, is not
You can use the model withdrawal form or any other clear
Explanation also on our website (https://produkte.artus.eu) electronically
fill out and submit. If you make use of this opportunity,
we will immediately send you (e.g. by email) a confirmation of the
receipt of such a revocation.
To meet the cancellation deadline, it is sufficient for you to send the notification about the
Exercise the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have to you all payments that we
received from you, including the cost of delivery (excluding the
additional costs resulting from the fact that you choose a different type of
Delivery selected as the cheapest standard delivery offered by us
immediately and at the latest within 14 days from the day
to the date on which the notification of your withdrawal from this contract
has been received by us. For this refund we use the same
means of payment that you used in the original transaction,
unless something else has been expressly agreed with you;
Under no circumstances will you be charged any fees for this repayment.
We can refuse the refund until we get the goods back
have been returned or until you have provided evidence that you
have returned the goods, whichever is earlier
is.
You have the goods immediately and in any case within
14 days from the day on which you notify us of the cancellation of this contract
teach at:
ARTUS Surface Products GmbH
Hummler Str. 5
85416 Langenbach
to return or hand over.
The deadline is met if you return the goods before the deadline of
Send within 14 days.
The buyer bears the costs of returning the goods.
You only have to pay for any loss in value of the goods if
This loss in value is based on a test of the condition, properties
and functioning of the goods, handling of them
is due.
exclusion or expiry reasons
The right of withdrawal does not apply to contracts
- for the supply of goods which are not prefabricated and for whose
Production an individual selection or determination by the
consumer or which clearly relates to the personal
tailored to the needs of the consumer;
- for the delivery of goods that can spoil quickly or whose
expiration date would be quickly exceeded;
- for the delivery of alcoholic beverages, the price of which is
agreed, but which will be delivered no earlier than 30 days after conclusion of the contract
and whose current value is subject to fluctuations in the market
over which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or illustrated magazines with the exception of
of subscription contracts.The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods which, for reasons of
are not suitable for return due to health protection or hygiene reasons,
if their seal has been removed after delivery;
- for the delivery of goods, if after delivery these are damaged due to their
nature have been inseparably mixed with other goods;
- for the supply of sound or video recordings or computer software in
a sealed package if the seal is broken after delivery
Has been removed.
Sample cancellation form
(If you want to cancel the contract, please fill out this
form and send it back.)
to: ARTUS Surfaces Products GmbH, Hummler Str. 5, 85416 Langenbach, Telephone: +49 (0) 8761 72065 33, email: products@artus.eu
- I/we (*) hereby revoke the contract concluded by me/us (*)
Contract for the purchase of the following goods (*)/
- Ordered on (*)/ received on (*)
- Name of consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is made on paper)
- Date
(*) Delete where not applicable.
